All items are listed with a stock status showing whether the item is in stock, out of stock or on order. Our database is updated regularly throughout the day to take account of orders placed by post, telephone or fax but occassionaly a low stock item may go out of stock between updates.

In stock items are posted on the next working day by the shipping method chosen at checkout.
On order items are posted within 7 days by the shipping method chosen at checkout.

Very occassionally an on order item may become unavailable or subject to further delay in despatch. Where this is the case customers will be notified by email.

History on the Net uses Royal Mail 2nd Class, 1st Class or Airmail. Larger orders may be posted by courier. Delivery times as specified by Royal Mail are detailed below.

UK Customers

2nd Class Royal Mail - 3 - 5 working days
1st Class Royal Mail - 1 - 3 working days

European Customers

Royal Mail Airmail - 3 - 7 working days

International Customers

Royal Mail Airmail - 5 - 10 working days

Please Note that orders sent outside the EC will have to pass through customs and may be subject to import charges and delays in delivery times.

If your order does not arrive

The majority of orders do arrive within the timescales given above but sometimes packages are delayed or, more rarely, lost.

If your order has not arrived we always advise checking with your local delivery office (not post office) in the first instance. Many packages do not fit through a standard letterbox and are taken to the delivery office to await collection. Delivery offices hold packages awaiting collection for 7 days before returning to us. If your package is returned to us having not been collected we will require payment to cover the costs of re-postage.

If you have requested to have your package left somewhere if you are out then this is at your own risk and we are not liable for items lost.

Royal Mail do not consider a 1st or 2nd Class package lost until 15 working days have passed from the date of despatch. For Airmail packages 21 working days.

If your order has not arrived after this time and you have checked with your delivery office please contact us.

We will then email you our lost post claim form which we will use to make a claim for compensation from Royal Mail. As soon as we receive your returned form we will send a replacement order.

If your order is returned to us marked as not collected or incorrectly addressed then a further postage charge will have to be paid to have the order resent. Refunds made on items returned to us will be less the original postage charge.